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This page explains, in plain terms, how billing works day to day. Your subscription agreement is the final word on your terms. Where the details matter, we point you back to it. This describes accounts on our current subscription agreement. If you joined on an older plan, some of these emails may not apply to you. Ask us and we’ll explain how your account works.

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When you’re charged

  • You pay monthly, in advance. Each charge covers the calendar month ahead and is taken on or about the 1st of the month.
  • If your subscription starts partway through a month, your first charge covers just the rest of that month. After that you’re charged for each full month.
  • You’re charged automatically using the payment method on file. You don’t need to do anything each month.

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How you can pay

  • Bank transfer (ACH) is the standard option.
  • Credit card is also available. Card payments carry a processing surcharge (3.5%, per your subscription agreement) on each charge.
Your agreement records which method you chose. The same payment method is used for all your counties. To change your payment method: click your name at the bottom of the sidebar, go to Settings → Subscription, and click Update payment method. Send the message and we’ll help you make the change.

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Emails you’ll get about billing

The payment reminder says the amount and the date, and which account or card will be charged. Nothing is needed on your end. If something looks wrong, reply to the email.

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Who receives which emails

There are two contacts on your account:
  • Primary contact — the person who signed the agreement, or whoever you’ve named since. They receive contract notices, such as the renewal reminder.
  • Billing contact — the person who handles payments, such as your bookkeeper or accountant. They receive payment reminders, receipts, and any notices about late payment. If you haven’t named a separate billing contact, these go to your primary contact.
To change either contact, or to have someone else copied on these emails, contact us and tell us who to add.

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Renewal

Your subscription runs for the term in your agreement (for example, 3, 6, or 12 months).
  • About 45 days before the term ends, we email your primary contact a renewal reminder. It gives the renewal date, the renewal pricing, and your options.
  • If you do nothing, your subscription renews for another term of the same length, per your subscription agreement.
  • If you want something different, tell us in writing before the term ends. Your options, per your subscription agreement, are to:
    • cancel,
    • continue month to month instead, or
    • renew for a different term length.
To respond, just reply to the renewal email.

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Cancelling

To cancel, give us written notice. Either:
  • reply to any billing email from us, or
  • email support@outboundlegal.com, or
  • go to Settings → Subscription and click Request a cancellation.
When service ends. Service ends on the last day of a calendar month. That’s the later of:
  • the end of the month after the month we receive your notice, or
  • the end of the month in which your notice period runs out.
The standard notice period is 30 days; yours is listed in your subscription agreement. With 30 days’ notice, notice received any day in May means service ends on June 30. What you pay. You keep full access through your final month. That month is billed in full, as usual, on the 1st. Fees already paid are not refunded, per your subscription agreement. If you’re partway through a 6- or 12-month commitment, cancelling early may add a charge to your final bill. How it’s worked out is set by your subscription agreement. After cancellation, each county becomes archived. You can still sign in and see the prospects you received. See Counties and prospects. Your spot in a county may be taken by another firm, so it may not be available if you come back later. You can also cancel just one county instead of your whole subscription. Use Request a cancellation and tell us which county. The same notice rules apply, per your subscription agreement.

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If a payment fails

Payments sometimes fail — an expired card, a changed bank account. Here’s what happens, step by step:
  1. Right away: we email your billing contact that the payment is overdue. Nothing changes in the app yet.
  2. About 10 days after the due date: if it’s still unpaid, new prospects stop arriving on your account. Everything you already received stays available, and you can still sign in. We email your billing contact when this happens.
  3. On the 1st of the following month: if it’s still unpaid, sign-in is turned off for everyone on your account until the balance is paid.
Your subscription keeps running during this time, so monthly fees still add up, per your subscription agreement. As soon as you pay, everything turns back on automatically — new prospects resume and sign-in works again. We email your billing contact to confirm. To fix a failed payment, reply to any of these emails or contact us, and we’ll help you update your payment method.

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Changing your plan

To add a county, change what’s included, or make any other change, go to Settings → Subscription and click Request a plan change. We’ll confirm the details and pricing with you, usually within one business day.